The Harrington Sisters Ottawa Return Policy
At The Harrington Sisters Ottawa, we strive to ensure your complete satisfaction with your purchase. However, we understand that sometimes you may need to return an item. Please review our return policy below to understand your options and the steps to follow.
30-Day Return Policy:Â You have 30 days after receiving your item to request a return.
Eligibility for Returns: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. • You will need the receipt or proof of purchase.
To Start a Return:Â Contact us at info@theharringtonsistersottawa.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping Costs:Â Please note that the cost of shipping the item back to us is at your own expense. We understand that returning items internationally, particularly to Asia, can result in high costs.
Inspection and Refund: Once we receive the item, our team will carefully inspect it to ensure it meets our eligibility criteria. If approved, we will process your refund. It may take up to 10 business days for the refunded amount to appear in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at info@theharringtonsistersottawa.com
Damages and Issues:Â Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sustainability Commitment:Â As part of our commitment to environmental sustainability, we plant a tree for every 3 orders.
Contact Us If you have any questions or require assistance with the return process, please do not hesitate to contact us. We are committed to ensuring your satisfaction with your shopping experience.
The Harrington Sisters Ottawa Customer Service
info@theharringtonsistersottawa.com
Thank you for shopping with The Harrington Sisters Ottawa. Your cooperation and understanding are greatly appreciated.